What does it mean if you’re an Authorized Retailer?
- The brands that we work with have given us retail rights to their products.
Do you have a physical store?
Are all of the brands you sell Cruelty-Free?
I’m not sure about a product and need more info.
Can I cancel my order?
Yes, you can cancel your order within the first 24 hours after the order has been placed, provided that your order has not been dispatched yet. If your order has been dispatched, we cannot cancel your order.
Do you offer Returns and/or Refunds?
- Please refer to our Returns Policy. Please note that in the event of a refund, we charge a 10% admin fee which is based on the total value of your order, including the shipping charge.
How long does it take for you to process my order?
How long does Delivery take?
- Once your package has been dispatched, it may take between 2 - 7 working days to be delivered.
Can I use a PO Box as my shipping address?
Do you ship throughout South Africa?
Can we purchase your products to resell them?
- Unfortunately not. We are not authorised to resell to other brands/companies/individuals who have the intention to resell. Please refer to our Terms and Conditions.