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RETURNS

If you are not completely satisfied with your purchase, you can return the product to us and we will either repair / replace it or credit your account, subject to the terms below.

 

This policy forms part of the POYSE Cosmetics (Pty) Ltd Website Terms and Conditions and the words defined in the Terms and Conditions have the same meaning in this policy unless the context indicates otherwise. Nothing in this policy is intended to limit your statutory rights in any way. 


1. Unwanted Products

    1.1. In general, you can return an unwanted product to us, provided that:  

          1.1.1. it is undamaged and unused, with the original labels and stickers still attached;  

          1.1.2. it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if

                   applicable);

          1.1.3. it is not missing any accessories or parts;

 

          1.1.4. it is not listed in section

          1.1.5. you log a return via info@poyseco.com within 24 hours of delivery to you of the unwanted product.

    1.2. Please retain your invoice of the purchase as well as proof of receipt of the product provided by the courier.

    1.3. We will collect the product from you:

 

          1.3.1. at no cost if the product is defective;

          1.3.2. at your cost if it is an unwanted product.  

   

    1.4. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.  

 

    1.5. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the              product within 7 business days of the return (or refund you if that is your preference).  Refunds can take 5 - 10 business

          days to reflect in your account.  

 

    1.6. If we accidentally deliver the wrong product to you, please notify us within 24 hours of receiving the product and we will

          collect the product from you at no  charge. Once we have inspected the product and validated your return, we will, at your

          choice, deliver the correct product to you as soon as possible (if the correct product is available); or credit your account

          with the purchase price of the product within 7 business days of the return (or refund you if that is your preference).

     
2. Products not eligible for returns

 

    2.1. The following products are not eligible for a refund, exchange or credit:

 

          2.1.1. electronic vouchers;

 

          2.1.2. for hygienic reasons, any product which has been used after purchase; or

 

          2.1.3. products which have been personalised for you or made to your specifications, unless defective. 


3. Products damaged on delivery

 

    3.1. Should a product be damaged at the time of delivery, please notify us of such delivery via email on info@poyseco.com

          within 24 hours after receipt.

 

    3.2. POYSE Cosmetics (Pty) Ltd cannot take responsibility of the damaged items if you fail to give notice as per 3.1 above.

 

    3.3. POYSE Cosmetics (Pty) Ltd will arrange to collect the product from you at no charge. Once we have inspected the product

          and validated your return, we will, at your choice, repair / replace the product as soon as possible (if such repair /

          replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your

          preference). Credits and refunds are normally handled within 7 business days of logging the return (bear in mind that

          refunds can take 5 - 10 business days to reflect in your account). 


4. Defective products

 

    4.1. The following will not be regarded as defects and will not entitle you to a return under this section:  

 

          4.1.1. faults resulting from normal wear and tear; 
 
          4.1.2. damage arising from negligence, user abuse or incorrect usage of the product;

 

          4.1.3. damage arising from electrical surges or sea air corrosion;

 

          4.1.4. damage arising from a failure to adequately care for the product;

 

          4.1.5. damage arising from unauthorised alterations to the product; and

 

          4.1.6. where the specifications of a product, although accurately described on the Website and generally fit for its intended

                   purpose, do not suit you. 


5. Standard Warranty

 

    5.1. If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you

          become aware of the defect, but in any event within 6 months after delivery of the product.

 

    5.2.You can do so by logging a return via info@poyseco.com, and we will arrange to collect the product from you. Once we have

          inspected the product and validated your return, we will, at your choice, repair / replace the product (if such repair /

          replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your

          preference). Credits and refunds are normally handled within 7 business days of logging the return (bear in mind that 

          refunds can take 5-10 business days to reflect in your account). Repairs and replacements could take longer, depending on

          parts / replacement availability.

 

    5.3. Please provide suitable packaging for returning the product (it need not be the original packaging), as well as all

          accessories that were sold with the defective item when you return it to us – regardless of whether you request a repair /

          replacement or a refund. Our courier is entitled to refuse collection of a product that is not properly packaged for

          transport.  
 
    5.4. Extended Supplier Warranty  

 

          5.4.1. A product may have a supplier warranty that extends beyond the 6 months. If such a product turns out to be defective

                   more than 6 months after delivery, please notify us as soon as reasonably possible after you become aware of the

                   defect, but in any event within the extended supplier warranty period after delivery of the product.  
 
          5.4.2. You can do so by logging a return via info@poyseco.com, and we will facilitate your return of the product to the

                    supplier at no charge.  

 

          5.4.3. Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or

                    manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is

                    your responsibility to make yourself aware of any such terms and conditions.  

 

          5.4.4. Please provide suitable packaging for returning the product, as well as all accessories that were sold with the defective

                    item when you return it to us – regardless of whether you request a repair / replacement or a refund. Our courier

                    reserves the right to refuse collection of a product that is not properly packaged for transport.  

 

          5.4.5. It is also important to note that it will be in the supplier or manufacturer’s discretion to repair or replace the item, or                     to refund you. We are under no obligation to provide you with a credit, repair / replacement for any return logged

                   after six months, as your remedy lies with the supplier or manufacturer.  


6. Charges

 

    6.1. If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we are

           entitled to refuse the return, only to replace the item that you did return, or to estimate the value of the missing

           accessories and only to credit or refund you in respect of the returned item.

 

    6.2. If you return items to us by mistake and you want these returned to you, you may be liable to reimburse us for the cost of

           having the product returned to you.

 

    6.3. If you return a product that does not comply with this policy, you may be liable to reimburse us for the cost of collecting

           the product from you and the cost of having the product returned to you.  
 ​

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